Customer Care

SRS' level of support exceeds industry standards. SRS provides all hardware, software, drivers, updates, database support directly with no middleman. Whatever the issue is, SRS will resolve it directly. No other companies to contact. Whether the issue is POS, credit cards, scanning prescriptions, billing, internet access, security or hardware troubles, one call will resolve. It is nice to know that your pharmacy systems partner is looking out for the health and security of your pharmacy system.

Additionally, SRS' proactive health monitoring process resolves troubles before they affect operations. SRS monitors daily server performance, hard drive health, web access, printer jams, printer toner levels, and more. Before calling for support, SRS is already helping and on the job.

SRS' customer support staff has real-life pharmacy experience, all of whom are Certified and Licensed Pharmacy Technicians (CPhT's). Whether it's a question on how to handle an insurance override, a claim rejection or printing a nursing home MAR, they've done it.

One System, One Vendor, One Call.

Experience the SRS difference.

Automated Updates

No one likes to stay after hours to install critical system updates. That's why at SRS we automate all of our updates to ensure that the system is not only current but that valuable time is spent concentrating on running a business - not worrying about the pharmacy system.

  • Automated MediSpan AWP, DUR, NDC and pill image updates
  • Automated Insurance Carrier updates
  • Prescription hard copy scanning
  • Automated Doctor DEA number updates
  • Automated off-site data backup
  • Automated software releases when needed - no waiting for "scheduled" releases

Data Conversion

Transitioning data from one pharmacy system to another requires not only a high level of attention to detail but once converted, the least amount of interruption to your normal workflow. That's why at SRS, all data is converted in-house to make the conversion process that much better. From requesting reports to ensuring data accuracy, to running mock conversions prior to going live, SRS takes conversions very seriously. And best of all, with most conversions, there is little to no re-entry of existing data.

Personalized Training

Whether it be a new pharmacy starting from the ground up or an existing pharmacy switching systems, SRS tailors all training to meet your needs:

  • On-site installation and training
  • Remote phone & computer-based training
  • Combination of on-site and remote training