Customer Care that Truly Cares

More than Just Software Support

SRS' level of support exceeds industry standards. SRS provides all hardware, software, drivers, updates, database support directly with no middleman. Whatever the issue is, SRS will resolve directly. No other companies to contact. Whether the issue is POS, credit cards, scanning prescriptions, billing, internet access, security or hardware troubles, one call will resolve. Nice to know your pharmacy systems partner is looking out for the health and security of your pharmacy system.

Additionally SRS proactive health monitoring process resolves troubles before they affect operations. SRS monitors daily server performance, hard-drive health, web access, printer jams, printer toner levels, and more. Before you call for support, SRS is already helping and on the job.

SRS' customer support staff has real-life pharmacy experience, all of whom are Certified Pharmacy Technicians (CPhT's). Whether it's a question on how to handle an insurance override, a claim rejection or printing a nursing home MAR, chances are they've done it.

Automated Updates - No Need to Stay Late

No one likes to stay after hours to load critical system updates. That's why at SRS we automate ALL of our updates to insure your system is not only current but that you can spend more time concentrating on running your business - not worrying about your pharmacy system.

  • Automated MediSpan AWP, DUR, NDC and pill image updates
  • Automated Insurance Carrier updates
  • Prescription hard copy scanning
  • Automated Doctor DEA number updates
  • Automated off-site data backup
  • Automated software releases when needed - no waiting for "scheduled" releases

Data Conversion

Transitioning data from one pharmacy system to another requires not only a high level of attention to detail but once converted, the least amount of interruption to your normal workflow. That's why at SRS, we convert the data in-house to make the conversion process that much better. From requesting reports to ensuring data accuracy, to running mock conversions prior to going live, we take conversions very seriously. And best of all, with most conversions, there is little to no re-entry of existing data.

Personalized Training

Whether you are a new pharmacy starting from the ground up or an existing pharmacy switching systems, we tailor our training to meet your needs:

  • On-site installation and training
  • Remote phone & computer-based training
  • Combination of on-site and remote training