SRS Introduces PhoneManager Solution
Caro, MI (January 3, 2012) - SRS today announced the availability of PhoneManager, an integrated phone system with IVR for users of SRS' PKonRx pharmacy management software.
"Managing customer calls is vital to today's well-functioning pharmacy, requiring not only a solution to automate customer calls, but a reliable phone system as well," says Todd Hook, RPh, Director of Business Operations. "Although SRS has offered an IVR solution for a number of years that allows patients to order prescription refills 24/7 using their touch-tone phone, implementing the solution was always dependent on certain capabilities of a pharmacy's phone system - capabilities many of the phone systems did not have or were too costly to implement. With PhoneManager, SRS now provides an end-to-end solution for those pharmacies not only looking to replace their aging phone system, but who are also looking to provide their customers with the 'always on' technology that more and more customers expect from their neighborhood pharmacy."
SRS customers interested in implementing the PhoneManager solution should contact SRS Support at 1.800.673.6226.
About SRS Pharmacy Systems
An integrated Pharmacy Management software and systems provider servicing customers throughout the United States, SRS develops solutions that encompass the needs of community pharmacy. Key modules include Rx Scanning, RPh Verify, POS w/IIAS, electronic signature capture, Smartphone and web refills, Surescripts®, HIPAA, IVR, EDI inventory, Visa/MC/debit/credit card processing, LTC MAR printing, A/R, and thermal/laser printing. Services include web security, off-site backup, EFT payroll, health insurance, facility insurance and retirement benefits. SRS internally develops, supports and services all hardware, software, systems as well as manages pharmacy IT functions, allowing pharmacies to focus on their primary business. SRS customers have just one phone number to call for their pharmacy, business, and IT needs. One System, One Vendor, One Call.
SRS Pharmacy Systems Customer Support: (800) 673-6226