SYSTEMS SUPPORT

Removing the Guesswork
From nightly monitoring of customers' server performance levels to knowing which customers' toner levels are low and need replacing, SRS offers responsive systems support that is almost unheard of in the pharmacy software industry today.

Speak With CPhT Experts
When you call SRS, you'll be speaking to customer support personnel with real-life pharmacy experience, all of whom are Certified Pharmacy Technicians (CPhT's). Whether it's a question on how to handle an insurance override, a claim rejection or printing a nursing home MAR, chances are they've done it!

Automated Updates - No Need to Stay Late!
No one likes to stay after hours to load critical system updates. That's why at SRS we automate ALL of our updates to insure your system is not only current but that you can spend more time concentrating on running your business - not worrying about your pharmacy system.

•	Automated MediSpan AWP, DUR, NDC and pill image updates
•	Automated Insurance Carrier updates
•	Automated Doctor DEA number updates
•	Automated off-site data backup
•	Automated software releases when needed - no waiting for "scheduled" releases

Free Data Conversion
Transitioning data from one pharmacy system to another requires not only a high level of attention to detail but once converted, the least amount of interruption to your normal workfow. That's why at SRS, we convert the data in-house to make the conversion process that much better. From requesting reports to ensure data accuracy, to running mock conversions prior to going live, we take conversions very seriously. And best of all, with most conversions, there is little to no re-entry of existing data!

Personalized Training
Whether you are a new pharmacy starting from the ground up or an existing pharmacy switching systems, we tailor our training to meet your needs:

•	On-site installation and training
•	Remote phone/computer-based training
•	Combination of on-site and remote training

Click here for the Systems Support brochure